Brooklyn Mobile Mechanic Co Privacy Policy & SMS Terms of Service

Effective Date: April 21, 2025

Legal Entity: Fleetboys Auto Group LLC DBA: Brooklyn Mobile Mechanic Co

This document serves as the Privacy Policy and SMS Terms of Service for Brooklyn Mobile Mechanic Co, a trade name of Fleetboys Auto Group LLC. It is published on the company website and must be linked in the footer of every page and in the SMS opt-in consent language on all web forms that collect phone numbers.

PART ONE — PRIVACY POLICY

Fleetboys Auto Group LLC, doing business as Brooklyn Mobile Mechanic Co ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our mobile auto repair services.

1. Information We Collect

We may collect the following types of personal information:

Name, address, and contact information (phone number, email address)
Vehicle information (make, model, year, VIN)
Service history and appointment details
Payment and billing information
Communications you send to us via phone, email, text, or web forms
Technical data such as IP address, browser type, and device information when you visit our website

We collect this information when you:

Submit a contact or appointment request form on our website
Call or text us directly
Receive service from our technicians
Opt in to receive SMS communications from us

2. How We Use Your Information

We use the information we collect to:

Schedule and confirm mobile auto repair appointments
Send appointment reminders, service updates, and follow-up communications
Process payments and maintain service records
Respond to inquiries and provide customer support
Send marketing messages and promotional offers to customers who have opted in to receive them
Improve our services and website functionality
Comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

With service providers who assist us in operating our business (such as scheduling platforms, payment processors, or communication tools), subject to confidentiality obligations
With law enforcement or regulatory authorities when required by law or to protect our legal rights
In connection with a business transfer, merger, or acquisition

SMS Consent — Non-Sharing Statement

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Notwithstanding any other provision in this Privacy Policy regarding information sharing, mobile opt-in data, SMS consent, and phone numbers collected for SMS communication purposes are never shared with third parties or affiliates for marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Service and appointment records are retained in accordance with our standard business practices. You may request deletion of your personal information by contacting us directly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access — request a copy of the personal information we hold about you
Correction — request that we correct inaccurate or incomplete information
Deletion — request that we delete your personal information, subject to legal retention requirements
Opt-Out — opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Legal Entity: Fleetboys Auto Group LLC
DBA: Brooklyn Mobile Mechanic Co
Website: [INSERT WEBSITE URL]
Phone: [INSERT PHONE NUMBER]
Email: [INSERT EMAIL ADDRESS]
Address: [INSERT BUSINESS ADDRESS], Brooklyn, NY

PART TWO — SMS TERMS OF SERVICE

By opting in to receive SMS messages from Brooklyn Mobile Mechanic Co (a trade name of Fleetboys Auto Group LLC), you agree to the following terms. Please read them carefully.

1. SMS Consent Communication

The information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Brooklyn Mobile Mechanic Co, you may receive messages related to the following:

Appointment reminders — confirmation and reminder messages for scheduled mobile auto repair appointments

Customer care — service status updates, follow-up messages after service completion, responses to inquiries, and billing-related communications

Marketing messages — promotional offers, seasonal specials, service discounts, and other marketing communications from Brooklyn Mobile Mechanic Co

Sample messages:

3. Message Frequency

Message frequency may vary depending on the type of communication. You may receive appointment reminders prior to scheduled service, customer care messages related to active or recent service, and periodic marketing messages. The frequency of marketing messages will vary based on current promotions and service offerings.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. Brooklyn Mobile Mechanic Co does not charge any additional fees for SMS communications.

5. Opt-In Method

You may opt in to receive SMS messages from Brooklyn Mobile Mechanic Co in the following ways:

By checking the SMS consent checkbox on our online appointment request or contact form
By providing verbal consent to a Brooklyn Mobile Mechanic Co representative during a phone or in-person interaction

By opting in, you confirm that you are the account holder or authorized user of the phone number provided and that you are 18 years of age or older.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so:

Reply STOP to any SMS message you receive from Brooklyn Mobile Mechanic Co
Contact us directly at [INSERT PHONE NUMBER] or [INSERT EMAIL ADDRESS] to request removal from our messaging list

After opting out, you will receive a single confirmation message. No further messages will be sent unless you choose to opt back in.

7. Help

If you are experiencing any issues with our SMS communications, you can:

Reply HELP to any SMS message for assistance
Contact us directly at [INSERT PHONE NUMBER]
Email us at [INSERT EMAIL ADDRESS]
Visit our website at [INSERT WEBSITE URL]

8. Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms of Service pages.
Message frequency may vary.

Additional Options

If you do not wish to receive SMS messages from Brooklyn Mobile Mechanic Co, you can choose not to check the SMS consent box on our web forms. Declining SMS consent will not affect your ability to receive service or use any other features of our website.

Modifications to These Terms

Brooklyn Mobile Mechanic Co reserves the right to modify these SMS Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our SMS communications after changes are posted constitutes acceptance of the updated terms.